Refund and Returns Policy

1. Overview

At CV. TAMAN JATI KEMBANG, we are committed to providing our guests with a comfortable, enjoyable, and memorable hospitality experience.

This Refund and Returns Policy explains the terms and conditions regarding booking cancellations, reservation changes, refunds, and other matters related to accommodation and hospitality services booked through our website.

By making a reservation through our website, you acknowledge that you have read and agreed to this policy.

2. Booking and Reservation Payments

All reservations are subject to availability and confirmation by CV. TAMAN JATI KEMBANG.

Guests may be required to make a full or partial payment to secure their reservations. The applicable payment amount, payment deadline, and booking conditions will be provided during the reservation process or in the booking confirmation.

Please ensure that all booking details are correct before completing your payment, including your name, contact information, reservation dates, number of guests, and selected services.

3. Cancellation Policy

Guests who wish to cancel a confirmed reservation must contact our customer service team using the official contact details provided on our website.

Cancellation requests will be subject to the cancellation terms stated in the booking confirmation.

Depending on the applicable booking conditions:

  • Cancellations made within the permitted cancellation period may qualify for a full or partial refund.

  • Cancellations made after the permitted cancellation period may be subject to cancellation fees.

  • Non-refundable reservations are not eligible for refunds, except where required by applicable law or approved by our management.

  • Failure to arrive on the scheduled check-in date without prior notice (No-Show) may result in the reservation being treated as cancelled without a refund.

We recommend reviewing the cancellation conditions carefully before completing your reservation.

4. Reservation Changes

If you wish to modify your reservation, such as changing your check-in date, check-out date, number of guests, or selected services, please contact us as soon as possible.

All modification requests are subject to availability and approval.

Additional charges may apply if the new reservation dates or selected services have different rates. If the revised reservation has a lower value, any refund or credit will be handled according to the original booking terms.

5. Refund Eligibility

A refund may be considered under the following circumstances:

  • The reservation is cancelled within the applicable refund period.

  • A confirmed booking is cancelled by CV. TAMAN JATI KEMBANG.

  • A duplicate payment has been successfully verified.

  • A payment has been received but the reservation cannot be confirmed due to availability issues.

  • The booked service cannot be provided due to circumstances attributable to our business.

All refund requests are subject to verification and approval in accordance with the applicable booking conditions and relevant laws.

6. Non-Refundable Situations

Refunds may not be available in the following circumstances:

  • The guest cancels a non-refundable reservation.

  • The guest fails to arrive on the scheduled check-in date without prior notification.

  • The guest chooses to leave before the scheduled check-out date.

  • The guest does not use some or all of the facilities or services included in the reservation.

  • The cancellation request is submitted outside the permitted refund period.

  • The booking is subject to special promotional or discounted conditions that clearly state it is non-refundable.

Exceptions may be considered at the discretion of management or where required by applicable law.

7. Refund Process

Once a refund request has been received, our team will review the reservation details and verify the payment transaction.

If the refund is approved:

  1. We will notify the guest of the refund approval.

  2. The refund will be processed using the original payment method whenever possible.

  3. Processing time may vary depending on the payment provider, bank, or financial institution.

  4. Any applicable deductions or cancellation fees will be communicated to the guest before the refund is finalized.

Refunds are generally processed within 7–14 business days after approval. However, the actual time for the funds to appear in the guest’s account may depend on the relevant financial institution.

8. Late or Missing Refunds

If you have not received your refund within the expected processing period, we recommend:

  • Checking your bank account or original payment method.

  • Contacting your bank or payment provider to confirm whether the transaction is still being processed.

  • Contacting our customer service team with your booking reference and payment details.

We will assist in checking the status of your refund.

9. Service Issues and Complaints

If you experience any problems with your accommodation, facilities, or services during your stay, please notify our staff as soon as possible so that we have an opportunity to resolve the issue.

Any request for compensation or a refund due to service-related issues will be reviewed individually, taking into account the circumstances, supporting information, and applicable booking terms.

10. Third-Party Bookings

If your reservation was made through a third-party booking platform, travel agent, or other external service provider, cancellation and refund requests may need to be submitted directly through that provider.

The applicable terms and conditions of the third-party provider may also apply to your reservation.

11. Exceptional Circumstances

In circumstances beyond reasonable control, including natural disasters, government restrictions, emergencies, or other events that significantly affect our ability to provide the booked services, CV. TAMAN JATI KEMBANG may review the reservation and determine an appropriate solution.

Depending on the circumstances, this may include rescheduling, booking credit, or a refund in accordance with applicable laws and the booking terms.

12. Policy Updates

CV. TAMAN JATI KEMBANG reserves the right to update or modify this Refund and Returns Policy at any time.

Any changes will be published on this page and will take effect from the date of publication. Guests are encouraged to review this page periodically.

13. Contact Us

If you have questions regarding cancellations, reservation changes, or refunds, please contact us through our official communication channels:

Business Name: CV. TAMAN JATI KEMBANG
Website: https://stayloca.id/
Email: [Insert Official Business Email]
Phone / WhatsApp: [Insert Official Contact Number]
Business Address: [Insert Official Business Address]

We appreciate your trust in CV. TAMAN JATI KEMBANG and look forward to providing you with a pleasant and memorable stay.

CV. TAMAN JATI KEMBANG
Where Luxury Meets Calm